229bd's Privacy Policy

Purpose of This Policy

229bd ("we", "our", or "platform") has established this privacy policy so you can clearly understand what information we collect, why we collect it, and how it is used. This policy was created out of our commitment to the online safety of players in Bangladesh.

When you use 229bd's website or services, you are considered to have agreed to the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

Scope of Application

This privacy policy applies to all 229bd services — including our website, mobile platform, live casino, slots, cricket betting, and customer support channels. It applies equally to all registered and unregistered users accessing the service from Bangladesh.

Personally Identifiable Information

During account registration and identity verification, we may collect the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Mobile number and email address
• National ID or passport number (when identity verification is required)
• Residential address
• Payment account details (bKash, Nagad, Rocket, or Upay number)

Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type, version, and language settings
• Page visit logs, session duration, and click patterns
• Cookie and local storage data
• Referral source (which page you came from)

Transaction and Gaming Information

We keep records of all activity carried out through your account, including:

• Deposit and withdrawal history and amounts
• Betting and game play history
• Bonus claims and wagering activity
• Customer support communication records

Service Delivery and Account Management

Your information is primarily used for the following purposes:

• Opening an account, verifying identity, and confirming age
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• Managing bonuses, VIP benefits, and promotional offers
• Providing 24/7 customer support — via live chat and email
• Customizing your experience based on your preferences

Security and Fraud Prevention

229bd operates as a secure and reliable platform. Your information is used toward this goal:

• To detect unauthorized access and fraud
• To monitor and prevent suspicious activity
• To prevent the same person from opening multiple accounts
• To enforce responsible gaming limits

Legal Compliance

In some cases, your information may be used to meet legal requirements. This includes complying with legal directives from relevant authorities, maintaining records of financial transactions, and fulfilling KYC verification.

What Cookies Are and Why We Use Them

Cookies are small data files stored in your browser. 229bd uses cookies for the following reasons:

• Essential cookies: To maintain your login session and keep the platform functioning correctly.
• Functional cookies: To remember your language preference and other settings.
• Analytics cookies: To understand how the platform is used and to make improvements.

You can disable cookies at any time from your browser settings, though this may limit some features of the platform.

When Information Is Shared

229bd never sells your personal information to third parties for commercial purposes. Information may be shared in the following limited circumstances:

• Payment providers: The minimum information necessary to verify bKash, Nagad, Rocket, and Upay transactions.
• Technology partners: Trusted service providers who assist with game delivery and platform operations — all working under strict confidentiality agreements.
• Legal authorities: When required by a court order or legal obligation.

International Data Transfers

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that applicable international data protection standards are properly followed and that the security of your information is maintained.

Technical Security Measures

229bd uses industry-standard technology to ensure the security of your information:

• SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure servers: Data is stored in a protected and controlled environment.
• Access controls: Only authorized personnel can access information on a need-to-know basis.
• Regular security audits: Our systems undergo regular vulnerability assessments.
• Password hashing: Your password is never stored in plain text.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a set period to meet legal obligations and resolve disputes.

Transaction records are generally kept for an extended period due to specific legal obligations around the retention of financial records.

Right to Access and Correct Information

As a 229bd account user, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that inaccurate or incomplete information be corrected.
• Right to deletion: In certain circumstances, you may request that your data be deleted — though this may not always be possible where legal obligations apply.
• Right to object to processing: You may object to the use of your information for specific purposes.
• Data portability: You may request to receive your information in a structured format.

Withdrawing Marketing Consent

If you no longer wish to receive promotional messages from us, you can withdraw this consent at any time by contacting the support team. This will not stop essential messages related to the management of your account.

How to Submit a Request

For any information-related requests or concerns, please contact our customer support team. We will aim to respond to your request within 30 business days. Additional information may be requested to verify your identity.

Age 21+ Required

229bd strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from minors. Age is verified at the time of account registration. If we confirm that a minor has accidentally opened an account, the account will be suspended immediately and the collected information will be deleted.

Notice of Changes

229bd may update this privacy policy from time to time. For any significant changes, we will:

• Note the update date on this page.
• Send a notification to your registered mobile number or email.
• Give you the opportunity to accept the updated policy at login.

Continuing to use the platform after changes have been made will be considered as your agreement to the updated policy.